Right of revocation

German law shall apply.
Consumers have the following right of revocation:

You may revoke your contractual agreement in text form (e.g. letter, fax, e-mail) within 14 days without giving reasons or – should the goods have been delivered prior to this deadline – by returning such goods. The period commences after receipt of this information in text form but not before receipt of the goods by the recipient and also not before fulfilment of our obligations to inform as per Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB [Introductory Law to the Civil Code] and our duties as per § 312g paragraph 1 Clause 1 BGB [Civil Code] in conjunction with Article 246 § 3 EGBGB and also not prior to the purchase contract becoming binding to you through your acceptance of the purchased goods. Timely dispatch of the revocation or the goods suffices for compliance with the revocation period. Revocation or returned goods shall be addressed to:

Rollentechnik vom Stein GmbH
Stahlschmidtsbrücke 43
42499 Hückeswagen
Tel. +49.2192.9240-0
Tel. +49.2192.9240-0

Revocation consequences

In the event of effective revocation, goods and services received by the two sides as well as any accrued benefits (e.g. interest) shall be returned.  Should you be unable to return received goods or refund us for services or accrued benefits (e.g. benefits of use), either fully or in part or only in deteriorated condition, you shall be obligated to compensate us for same. You shall only be obligated to compensate for deterioration of the object and for benefits obtained to the extent that the use or deterioration was due to utilisation of the object other than for purposes of testing of its properties and functionality. The term “testing of its properties and functionality” comprises examining and trying out the goods, as you would generally be able to do in a shop.

Goods which can be dispatched in parcels shall be returned at our risk. The normal cost of return shall be for your account if the delivered goods are as ordered and if the price of the goods to be returned is 40 EUR or less, or if, at a higher price, you have not yet made full or contractually agreed partial payment at the time of revocation. The goods return shall in all other cases be for our account. Obligations for refunding of payments shall be honoured within 30 days. The period shall in your case start with dispatch of your revocation statement or object and in our case with receipt of the latter.

Service benefits

... at a glance

  • Discounts for business customers:
    Order your individual discounts here
  • Order by 3.15 pm:
    Same day shipping with parcel post (UPS/DPD)
  • Order by 5.15 pm:
    Same day shipping by overnight shipper (TNT Innight) without additional costs for you. You only pay freight and packaging costs
  • Very short delivery times
  • Neutral shipping to your customers
    (incl. your delivery note)
  • Labelling of articles
    with your order and article numbers
  • Storage of the articles you require (ABC analysis)
  • Simple payment by direct debit
  • Online customer portal